Question 1

Do Bright Ideas sell directly to the general public?

Accepted Answer

Bright Ideas operate on a trade only basis and only supply directly to retailers, wholesalers, builders merchants and online retailers. If you are looking for a local stockist or an online retailer that supplies our tools you can contact our sales team on 0121 520 9200 who will be happy to help.

Question 2

What days are Bright Ideas open?

Accepted Answer

Bright Ideas are open Monday to Friday between 9.00am and 5.30pm. We are closed on weekends and are also closed on bank holidays.

Question 3

How soon after orders are dispatched can we expect to receive our order?

Accepted Answer

Any orders Bright Ideas receives before 3.00pm is dispatched for the following working day (orders received on Friday won't be delivered until Monday). For Northern Ireland and the more remote areas of Scotland, deliveries can take between 3-5 working days to arrive.

Question 4

Can we send orders directly to site?

Accepted Answer

Yes, we can send orders directly to site.

Question 5

Is there a minimum order value on orders?

Accepted Answer

Orders which are over £150 are entitled to free delivery whilst any orders below this will incur a carriage charge. For full details on delivery options and carriage costs please see our Terms & Conditions which covers these points in more detail.

Question 6

Are Bright Ideas and Brit Adhesives the same company?

Accepted Answer

No - Bright Ideas and Brit Adhesives are two separate individual companies that work alongside one another.

Question 7

Does Bright Ideas have a product catalogue?

Accepted Answer

Yes - Bright Ideas has a full product catalogue that is available to download by looking under the 'Download' section at the footer of the website.

Note: No product pricing options are included within the catalogue.

Question 8

Does Bright Ideas provide options for back orders?

Accepted Answer

Bright Ideas will not automatically produce a back order on any out of stock items unless this is directly requested by the customer to do so. In certain cases where Bright Ideas cannot guarantee a back order we can provide customers with the option to be informed either by email or telephone when the items become available.

Question 9

My order has arrived damaged, what can I do to rectify this?

Accepted Answer

Any orders which are received in poor condition should always be noted and signed for on the freight carriers consignment note and reported to Bright Ideas within a 24 hour period. At Bright Ideas we always recommend to check the condition of goods before signing as your signature is proof of condition that the goods were delivered without issue. It is important to note that once goods are signed for, Bright Ideas are no longer liable for any losses or damages.

For more information on delivery of goods, please refer to our 'Terms & Conditions of Sale'.

Search the Bright Ideas website from a catalogue featuring
over 500 products...

Providing you with the answers...

Do Bright Ideas sell directly to the general public?

What days are Bright Ideas open?

How soon after orders are dispatched can we expect to receive our order?

Can we send orders directly to site?

Is there a minimum order value on orders?

Are Bright Ideas and Brit Adhesives the same company?

Does Bright Ideas have a product catalogue?

Does Bright Ideas provide options for back orders?

My order has arrived damaged, what can I do to rectify this?

FAQ

Search the Bright Ideas website from a catalogue featuring over 500 products...

Providing you with the answers...

Do Bright Ideas sell directly to the general public?

What days are Bright Ideas open?

How soon after orders are dispatched can we expect to receive our order?

Can we send orders directly to site?

Is there a minimum order value on orders?

Are Bright Ideas and Brit Adhesives the same company?

Does Bright Ideas have a product catalogue?

Does Bright Ideas provide options for back orders?

My order has arrived damaged, what can I do to rectify this?

FAQ

Search the Bright Ideas website from a catalogue featuring
over 500 products...